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Community Guidelines

Last updated: 13 August 2026 18 and over Reports are reviewed within 24 hours

SECTION 1Where do these rules apply?

ClickChat is an app where adults meet and chat, and it may only be used by people who are 18 and over. The rules below apply to everything you create or share in the app:

  • Profile photos, username, bio and interests,
  • All content shown on the match and Discover screens,
  • Text, photos, location and voice messages sent in chats,
  • Stories and Feed posts,
  • What is said in voice rooms, and voice room titles.

Following the rules is a condition of using the app. If you do not accept the rules, you should not use ClickChat. This page is an inseparable part of the Terms of Use.

In short Do not send anything on ClickChat that you could not say to the other person face to face. Whenever something makes you uncomfortable, use the report and block tools.

SECTION 2What is strictly prohibited

The following content and behavior are prohibited on ClickChat. When such content is detected it is removed and enforcement is applied to your account.

Harassment, hate and violence

  • Insults, swearing, humiliation, mockery, and sending persistent and unwanted messages.
  • Producing hate speech based on race, ethnic origin, language, religion, sect, gender, sexual orientation, age, disability or similar characteristics.
  • Threatening, blackmailing, glorifying violence or calling for violence; glorifying terrorist organizations.
  • Singling out a person as a target, or organising mass reporting or mass harassment.

Sexual content and nudity

  • Photos, videos and audio recordings that show genitals, contain nudity or are pornographic.
  • Sending sexual messages, images or voice messages without the other person's consent.
  • Intimate images taken or shared without the person's consent (including revenge porn).
  • Using sexually explicit content in your profile photo, in a Story or in the Feed.

Child safety

  • Being under 18, or using the account of someone under 18.
  • Sharing photos of minors in your profile, in Stories or in the Feed.
  • Any content, insinuation or request involving child abuse or the sexualization of children.
There is zero tolerance on this matter For violations relating to child safety, no warning step is applied; the account is closed directly and permanently, and the relevant records are shared with the competent judicial and administrative authorities where legally required.

Sexual services, escort ads and human trafficking

  • Offering, requesting or brokering sexual relations in exchange for money, gifts or other benefits.
  • Posting sexual service ads under names such as escort, massage, "sponsorship" and the like; directing people to other platforms for this purpose.
  • Any content or communication relating to procuring prostitution, forced labour, human trafficking or smuggling.

Fraud, spam, gambling and advertising

  • Asking for money, cryptocurrency, bill payments, phone credit or gift cards; building an emotional relationship in order to obtain financial gain ("romance scams").
  • Promoting investment, crypto, betting and games of chance; sharing sign-up links to such sites.
  • Commercially advertising a product, a service or another app; sending the same message in bulk to a large number of people.
  • Fake links, malware, phishing, or attempts to take over someone else's account credentials.
  • Generating engagement using automated tools, bots or networks of fake accounts.

Impersonation and fake profiles

  • Using another person's name, photo or identity details.
  • Pretending to be a celebrity, an institution, a brand or a ClickChat employee. The ClickChat team will never ask you for a password, a verification code or a payment.
  • Deliberately entering misleading age, gender or location information.

Disclosure of private information

  • Sharing someone else's phone number, address, workplace, identity details or social media accounts without permission.
  • Circulating a screenshot, photo or voice message from a private chat without the other person's consent.
  • Exposing a person's information in order to threaten or shame them.

Other illegal and harmful content

  • Buying or selling drugs, weapons, forged documents or contraband.
  • Content that encourages, directs towards or describes methods of suicide and self-harm; posts that promote eating disorders.
  • Disturbing and shocking images such as blood, injuries or cruelty to animals.
  • Sharing copyrighted photos, music and videos that do not belong to you without permission.
  • Attempting to bypass the app's security measures, harvest data or disrupt the system.

SECTION 3How do we moderate content?

The content on ClickChat is created by users. To keep this content compliant with the rules, we run moderation on two layers:

  • Automated filters. Prohibited expressions, spam patterns, the sharing of links and contact details, and suspicious account behavior are caught automatically; such content is blocked or flagged for review.
  • User reports. Every report submitted through the Report tool in the app is reviewed one by one by our team.
The 24-hour commitment We review every report that reaches us within 24 hours at the latest. We remove content found to violate the rules and block the offending user's access to the service. In serious violations, content and accounts may be temporarily suspended even before the review is complete.

When assessing your report, we examine the reported content, the context of the communication between the parties and, where they exist, past violation records. We inform the user who submitted the report of the step taken as a result of the review, either in the app or by email.

Moderation does not mean that ClickChat guarantees that a meeting or a person is safe. We recommend that you take reasonable safety precautions when meeting people you get to know, and that you do not share your personal and financial information.

SECTION 4The tools you have

When you come across something that makes you uncomfortable, there is no need to wait; the tools to act are inside the app.

Report You can report a profile, a message, a Story, a Feed post or a voice room participant from the menu on the relevant screen. Your report reaches us instantly and is reviewed within 24 hours.
Block and hide Someone you block cannot send you messages and will not appear in front of you again. From the Settings screen you can hide your age and your distance, and limit the visibility of your profile.

You can also deactivate your account at any time or delete it permanently; the steps are described on the Account and Data Deletion page.

Help us when you report If possible, keep a screenshot and briefly write what happened in the report description. Context speeds up the review and helps us reach the right decision.

Deliberately misusing the reporting tool — targeting people who have not broken the rules, or filing mass false reports — is a violation in itself and is subject to enforcement.

SECTION 5Enforcement

Depending on the severity of the violation, whether it is repeated, and the harm it causes, we apply one or more of the following steps:

  1. Warning. For minor and first-time violations, a warning reminding you of the rules is sent.
  2. Removal of the content. Photos, messages, Stories, Feed posts or profile information that breach the rules are taken down.
  3. Feature restriction. Features such as messaging, sharing Stories or joining voice rooms may be temporarily switched off.
  4. Temporary suspension. You cannot access your account for a certain period. The reason and, where applicable, the duration are shown in the app.
  5. Permanent closure. For serious violations or repeated violations, the account is closed permanently and opening a new account may be prevented.

For violations such as child safety, human trafficking, sexual service ads, serious threats and the sharing of intimate images without consent, no intermediate steps are applied; the account is closed directly and permanently.

Coins and subscription No refund is made for the unused coins balance or for ongoing subscription rights of users whose accounts are closed due to a rule violation. Cancelling a subscription is your own responsibility through your App Store or Google Play account; details are on the Terms of Use page.

SECTION 6Your right to appeal

If you think that your content has been removed or that enforcement has been applied to your account, and you believe this was a mistake, you can appeal the decision.

destek@clickchatapp.com Write Appeal in the subject line.

So that we can assess your appeal, please state the following:

  • The email address you use to sign in to your account,
  • Your profile name in the app,
  • A short explanation about the removed content or the enforcement applied, and a screenshot if you have one.

Your appeal is reviewed again and the outcome is communicated to you by email. If it turns out that a wrong decision was made, the content is restored and the account restriction is lifted.

SECTION 7Emergencies

If there is a risk to life, contact the official authorities first If there is a risk of harm to yourself or to someone else, child abuse, a serious threat or suspicion of a crime, call 155 Police Emergency or 112 Emergency Call (the emergency lines in Türkiye) without losing time. The ClickChat support team is not an emergency service and cannot intervene in messages in real time.

If you also report such a situation to us, we review the relevant content and account as a priority and apply the necessary restriction. Where legally required, or where a request is made for the prevention or investigation of a crime, account information, content and access records may be shared with the competent judicial and administrative authorities. The scope of this sharing is explained on the Privacy Policy and KVKK (Turkish Personal Data Protection Law No. 6698) Privacy Notice pages.

If you are feeling bad, you are not alone If you are experiencing suicidal thoughts or intense distress, you can call the 112 Emergency Call Center, or turn to a healthcare institution or to someone close to you whom you trust.

SECTION 8Updating the rules and contact

These rules may be updated because of new features added to the app, changing legislation, or new forms of abuse that we encounter. The current version is always published on this page and the date at the top of the page is updated. Significant changes are announced in the app.

Do you have a question or a report? destek@clickchatapp.com — write to us; we review rule violation reports within 24 hours at the latest.

ClickChat is published by KolekciApps LLC (Cheyenne, Wyoming, USA). This page is read together with the Terms of Use; you can review how your data is processed on the Privacy Policy page.