Privacy Policy — ClickChat

SECTION 1Introduction and scope

At ClickChat (the “App”) we attach the utmost importance to the security and privacy of your personal data. This Privacy Policy explains the principles governing the personal data collected, processed and protected while you use the App.

The Policy applies to the ClickChat mobile app and to this promotional website. Your continued use of the App means that you are aware of the data processing activities described in this policy.

SECTION 2Data controller

Your personal data is processed by KolekciApps LLC as the data controller under the Turkish Personal Data Protection Law No. 6698 (“KVKK”).

KolekciApps LLC is a limited liability company registered in the State of Wyoming, United States of America; its correspondence address is Cheyenne, Wyoming, USA. This company is the party that publishes the App on both the Apple App Store and Google Play.

Because the data controller is not established in Türkiye, your personal data is processed on servers located abroad. This transfer is carried out in accordance with the conditions set out in Article 9 of the KVKK; for details, please see the KVKK Privacy Notice page.

destek@clickchatapp.com The single point of contact for privacy and data requests

SECTION 3Data we collect

Account information

Your name, age, gender, profile photos, bio and interests. When you sign in with Google, Apple or email, your email address and verification status are also included in this scope.

Location information

Location data obtained with device permission, in order to offer you matches near you. Even if you do not grant location permission, you can continue using the App through the city you select. There is an option to hide your distance on your profile.

Communication data

Chat history and the content of the messages you send (text, photo, location and voice message), your Stories, your Feed posts and the room information you create in voice rooms.

Device and usage data

IP address, device model, operating system version, app version, push notification identifier and in-app interactions.

Purchase data

The transaction record and subscription status generated by your coins and Premium purchases. Your card details never reach us; payment is taken entirely through the App Store or Google Play.

Safety and moderation data

The record of the users you have blocked, together with the reports you submit or that are submitted about you and the content subject to the report (message, photo, Story or Feed post). Reported content is retained for the duration of the review so that the review can be completed and repeated violations can be identified; these records are accessible only to our authorised moderation team and are not shown to other users.

Your preferences

Your preference to hide your age and distance on your profile, your choices about which notifications you want to receive, your Discover filters and whether your account is deactivated are stored in your account. You can change these preferences at any time from the Settings and Notifications screens inside the App.

Device permissions

The App requests the following device permissions only when you want to use the relevant feature and when you give your approval. All permissions are optional; none of them is mandatory in order to sign in to the App.

Camera — used to take a photo for your profile picture, a Story or a chat. If you do not grant the permission, you can still pick photos from your gallery. The camera only works when you open the capture screen yourself; there is no background access.
Photo gallery — used to upload a photo from your device to your profile, your Story or a chat. Only the files you select reach us; your entire gallery is not read. If you do not grant the permission, you can only share photos you take with the camera.
Microphone — used to record voice messages and to speak in voice rooms. If you do not grant the permission, you cannot send voice messages and can join voice rooms only as a listener. The microphone only works when you press the record button or turn on your microphone in a voice room.
Notifications — used to deliver new match, message and activity notifications. If you do not grant the permission, the App keeps working normally; you simply do not receive notifications.
Location — used to show you profiles near you. If you do not grant the permission, you can continue using the App through the city you select.

You can withdraw permissions at any time On iOS you can turn off the permissions you have granted from Settings > ClickChat, and on Android from Settings > Apps > ClickChat > Permissions; notification preferences can additionally be managed from the Notifications screen inside the App. Turning off a permission does not automatically delete the content you previously created and sent using that permission (photos, voice messages, etc.); for those you can delete the content from within the App or use the account and data deletion route.

SECTION 4Why we process data

To match you with the most suitable and nearest profiles.
To provide secure messaging with the users you match with.
To operate community features such as voice rooms, Stories and the Feed.
To protect community safety by detecting fake and inappropriate accounts; to review reports.
To apply your block preferences; to ensure that people you have blocked do not appear before you and cannot reach you.
To be able to review reported content, to identify repeated violations and to restrict an account where necessary.
To save your age and distance hiding preferences and your notification preferences and to apply them in line with your choice.
To operate the features that depend on the device permissions you grant (photo upload, voice message, voice rooms, notifications).
To administer your coins balance and Premium membership status correctly.
To send notifications to the extent you permit and to improve app performance.

SECTION 5Data sharing and service providers

Your personal data is never sold to third parties, rented out, or transferred for advertising or marketing purposes. Your data is transferred to third parties only in the following two cases:

Data processors — the infrastructure providers we use so that the App can work and which are listed one by one in this section. These companies process your data only in line with our instructions and for the purpose of providing the service; they cannot use it for their own purposes.
Competent authorities — the competent judicial and administrative authorities, where there is an obligation arising from legislation or a duly made request.

Apart from these, the information you share on your profile, in your Stories and in your Feed posts, as well as the content you send in chat, is visible to the relevant users. Unlike the transfers above, this is sharing that you carry out by your own choice.

We use the following service providers as data processors so that the App can work:

Google Firebase — authentication, database, file storage and notification infrastructure.
Apple & Google sign-in — signing in with the method you choose.
RevenueCat — verification of store purchases and subscription status.
Agora — live audio streaming for voice rooms. The audio stream is transmitted among the participants of the room and is not recorded by us.

Your data is processed abroad The data controller KolekciApps LLC is established in the United States of America and the servers of the service providers listed above are located abroad. For this reason your personal data is processed and stored outside Türkiye; using the App necessarily involves a transfer abroad. The transfer is carried out in accordance with the conditions set out in Article 9 of the KVKK; details are on the KVKK Privacy Notice page.

SECTION 6Special categories of data and what you share on your profile

Article 6 of the KVKK defines data relating to a person's race, ethnic origin, political opinion, philosophical belief, religion or sect, health, sexual life, and membership of associations, foundations and trade unions as special categories of personal data and subjects their processing to stricter rules.

ClickChat does not request special categories of data from you during registration and does not systematically collect such data. However, your bio, your interests, your profile photos, your Stories, your Feed posts, your messages and your conversations in voice rooms are content you create entirely freely; information you write there may fall within this scope.

We recommend that you do not share sensitive information on your profile Do not write information such as your religious or political views, your health condition, your sexual orientation, or the associations and trade unions you belong to on your profile or in your posts. If you publish such information on your profile of your own volition, you are deemed to have made that data public with your own explicit consent; the information may also be seen by other users who view your profile and is processed by us only to the extent necessary for the App to work.

Records of who you like, who you pass and who you match with are kept solely so that the matching feature can work. These records are not shown to other users, are not sold and are not used to draw inferences about your preferences; taking into account that they may be sensitive by nature, we keep access to them limited.

If you later want to remove content you have shared, you can delete the relevant post or profile field from within the App or, if you wish, use the account and data deletion route.

SECTION 7Security

Your data is transmitted between your device and the servers with up-to-date encryption protocols (TLS) and is protected on the server side by authorisation rules. We recommend that you use a strong password and verify your email address so that only you can access your account.

We want to state honestly that no system can provide absolute security; for this reason, if you notice anything suspicious, we kindly ask you to contact us at destek@clickchatapp.com.

SECTION 8Retention period

Your personal data is retained for as long as your account is active and for the period necessary for the processing purposes. When the purpose ceases to exist or when you delete your account, the data is deleted; records subject to a statutory retention obligation are kept for the period set out in the relevant legislation.

SECTION 9Data deletion and account closure

You can deactivate your account or delete it entirely from the Settings screen. When you deactivate your account, your profile is removed from listings and becomes active again when you sign back in.

Account deletion Upon your account deletion request, your profile, your photos and your sign-in details are permanently removed; your data is permanently cleared from our systems and backups within 30 days at the latest from receipt of the request. The limited number of records that legislation requires to be retained (for example purchase records) are kept for the relevant statutory period; details are on the Account and Data Deletion page.

SECTION 1018 age limit

ClickChat is only for users aged 18 and over. Accounts found to belong to someone under 18 are closed and their data is deleted. You can use the support address to notify us in such a case.

SECTION 11Your rights

All of your rights regarding your personal data under Article 11 of the KVKK and the application procedure are explained in detail on the KVKK Privacy Notice page.

SECTION 12Users outside Türkiye

ClickChat can also be downloaded in countries outside Türkiye through the Apple App Store and Google Play. The legislation of the country you are in may grant you the following additional rights.

European Economic Area and United Kingdom (GDPR / UK GDPR)

Our legal bases for processing your data are as follows: performance of a contract (membership, matching, messaging and purchase transactions — GDPR Art. 6(1)(b)); legitimate interests (security, detection of abuse and fake accounts, service quality — Art. 6(1)(f)); legal obligation (Art. 6(1)(c)); and explicit consent (use of location and marketing notifications — Art. 6(1)(a); you may withdraw your consent at any time).

Under the GDPR you have the rights of access, rectification, erasure (the “right to be forgotten”), restriction of processing, data portability and objection to processing. To exercise these rights you can write to destek@clickchatapp.com; your request will be concluded within one month at the latest. You also reserve the right to lodge a complaint with the supervisory authority in your country.

Transfer abroad Your data is processed in the countries where the servers of our service providers (Google Firebase, RevenueCat, Agora) are located — primarily the United States of America. These transfers are carried out under data processing agreements with our providers that incorporate the European Commission's Standard Contractual Clauses (SCCs).

KolekciApps LLC is not established in the European Union. No Union representative has yet been appointed under Article 27 of the GDPR; once appointed, the representative's details will be published on this page. Until then, you can send all of your applications to the email address above.

United States of America (CCPA / CPRA)

Users covered by California and similar state legislation have the rights to know which personal information is collected, to request deletion of that information, to request its correction, and not to be discriminated against for exercising these rights.

We do not sell your personal information and do not share it for targeted advertising purposes; for this reason no separate “do not sell my personal information” opt-out mechanism is provided. There is no advertising network in the App. You can send your requests to destek@clickchatapp.com.

Users resident in Türkiye

If you are located in Türkiye, your rights under the KVKK (Law No. 6698) and the application procedure are explained in detail on the KVKK Privacy Notice page.

SECTION 13Changes and contact

When this policy is amended, the current text is published on this page and on the legal documents screen inside the app; the update date at the top of the page is refreshed.

Have a question or request? Write to destek@clickchatapp.com and we will get back to you as soon as possible. If you cannot reach that address, you can use the publisher company's support inbox: support@kolekciapps.com.